Feature Request: Ability to play sounds by using Triggers

1 Comments

  • Ramin Shokrizadeh
    Comment actions Permalink

    Hi there Eelke,

    Thanks for sharing your feedback. Currently, there are no plans to offer this functionality in 2018 but we agree that it would be a useful addition to the triggers functionality. In theory, you want to create an SLA alert if it has been violated for a specific visitor in the queue.

    -Ramin

     

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