I'd love to see an enhancement whereby when there are misspelled words in the chat window from an agent, there's an alert/pop-up that asks if they really want to send it.
Understand that chat currently relies on the spell check from the browser to highlight misspelled words, and that's fine - but as you know, agents can be in a hurry and those can often be missed. By alerting them to misspelled words when they try to submit them it provides them a better opportunity to correct.
Obviously such a feature would also require the ability to whitelist words (i.e., have a dictionary that we could add words to that shouldn't be flagged as "misspelled")
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