There does not seem to be a way to actually display the hours of operation to our users anymore who try to start a chat. There is a checkbox to enable it in pre-chat forms and in the offline form but that does not actually do anything. I also confirmed with a member of the Zendesk team that that feature seems to have been deprecated without the checkbox being removed. The presence of that checkbox is confusing since it doesn't do anything.
There is a reasonable workaround in that the hours of operations can be included as text in the pre-chat greeting but there isn't a way to really show the hours of operation when we are offline. The offline form no longer can actually be shown for whatever reason so only the form to file a ticket is available when we're offline and we can't edit that in any way to show our hours of operation. So people who try to start a chat after hours are confused since they don't see our hours of operation posted anywhere and they think someone is going to respond to them which ends in them getting frustrated.
So all of this is to say that it would really be great if the hours of operation could actually be displayed on pre-chat forms natively (instead of using the pre-chat greeting textbox) and to also make sure there is a way to show the hours of operation on the form that is displayed when we are offline.
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