Disable sound when closing the chat

Completed

3 Comments

  • Prakruti Hindia
    Comment actions Permalink

    Hi Frank,

    Sorry, you had to experience this problem. Ideally, there should not be a sound notification for closing the chat window. We are working on fixing this issue this week.

    I will update this thread once it is rolled out.

    - Prakruti 

    0
  • Jayden
    Comment actions Permalink

    Thank you, Prakruti.


    I have the same issue - it's very annoying and frustrating when you hear this sound while closing the chat. It causes lots of inconveniences. Sometimes you think that  the chat was closed at the same moment the customer sent a reply. And it's very easy to miss it if he really did.

    Looking forward to fixing the issue

     

    0
  • Prakruti Hindia
    Comment actions Permalink

    Hi Frank and Jayden, 

    We rolled out a fix for this issue today. There should not be a sound notification on closing the chat. Sorry for the inconvenience. 

     

    -Prakruti

    0

Please sign in to leave a comment.

Powered by Zendesk