Need to mute Chat alerts while on a Talk call

Answered

2 Comments

  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Stuart,

    Thanks for posting your good recommendation, I have heard this from a couple other customers who have agents on both channels at the same time.

    Although this isn't something on the immediate roadmap, we will update you if there are any changes in the Support dashboard to support this by updating the thread here.

    Thanks again for sharing your feedback

    -Ramin

     

    1
  • Stephanie Cala

    Hi there - we just switched over to using Chat and Talk and we're running into the same issue that Stuart had described in his original post. Has there been any progress made on this feature?  Thanks!

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