Automatic Offline Zendesk chat ticket creation

Answered

2 Comments

  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Oscar,

    Can you elaborate on what you want to customise in the email notification? If you are using the Web Widget, is there a reason why you are not using the contact form to handle the tickets when your account is offline?

    Thanks,

    Ramin

    0
  • Anna Rönnfeldt

    Hi, 

    Is this feature still existing in the new Zendesk environment? 

    0

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