No way to change assignee on a support ticket via chat

Completed

4 Comments

  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Amanda,

    Thanks for sharing your feedback. We are releasing a new setting for the ticket creation feature in the next week or so that will assign the ticket to the last person in the chat session. This should resolve the problem for you when an agent transfers the chat to another agent.

     -Ramin

    0
  • Kate Savaria

    Hi Ramin - any update on this new setting? It has been a few weeks but our tickets are still being assigned to the first agent and not the last. Perhaps I just don't know where to change the setting?

    Thanks for any info you can provide!

    ~Kate

    0
  • Yunen Yeo

    Hi Kate,

    Yes the settings is now in the dashboard. You can navigate to the dashboard > account > Zendesk Support to change the settings to have the ticket assigned to the last agent instead of the first

    1
  • Kate Savaria

    Awesome! Thanks for the quick reply, Yunen.  :D

    0

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