Provide visual cues for sending attachments

Answered

2 Comments

  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Mike,

    Thanks for your feedback. The desktop widget supports drag and drop, which is why we don't include an icon in the text input box.

    On the mobile widget experience, we have a more prominent attachment button:

    Are you getting feedback from visitors on computers that they don't know how to send a file attachment?

    Thanks,
    Ramin

    0
  • Brennan Valenzuela

    Although the function of drag and drop may be available, the visual identifier from a user experience standpoint isn't explicit nor obvious

    0

Please sign in to leave a comment.

Powered by Zendesk