Feature Request: custom status bar
AnsweredThe ability to add/edit agent status.
The "away" status represents break, lunch, project, and meeting. We are looking for more granularity to understand how are agents are spending their time.
This is a request to create our own status fields.
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Hi Brennan,
Thanks for sharing your feedback on wanting more granular/custom agent statuses. Currently, this isn't something the team is planning on tackling in 2017 but I would like to understand the opportunity a little bit more.
Does your agents also work on multiple channels, like email tickets or voice/phone support? I am assuming the status requirements would not be specific to Chat itself but also the other channels as well and the reporting would be across the different channels. Correct?
Thanks,
Ramin
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