Add chat chronicles to apps

Answered

6 Comments

  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi there Lucia,

    Are you requesting to see the Chat History from the mobile apps? If so, you can currently see past chats for a visitor your are chatting with by viewing their profile and we are planning to add History support to both the Android and iOS apps in late 2017.

    Thanks,

    Ramin

    0
  • Marcelo Morales Rins

    Hello Ramin, 

    I don't know if this is the case Lucia suggested.

    We are using Zendesk chat on our own mobile app.

    Is there any way that a user can see it's past chats within our app? 

    This would be very useful so that a user can check a previous answer, avoid duplicated requests, etc. 

     

    Thanks ! 

    0
  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Marcelo,

    Currently, there is no way to bring in past chats via the mobile Chat SDKs and what you are asking for is technically persistent chat.

    We are exploring how we could offer something like persistent chat next year but nothing to share right now.

    If you are using Chat with Support and using the ticket creation feature, you could use the Support SDK to show the past Chat tickets. You can learn more here: https://developer.zendesk.com/embeddables/docs/android/requests#getallrequests

    -Ramin

    0
  • Edith de Roy, mixmamas

    Would you please add more functionality to the mobile app? this weekend I stayed online almost 18 hours a day not to miss any chats. And i thought nobody chatted with me. But after the weekend, on my desktop I found out I missed various chat requests. I wish i would had received these on my mobile app. On my mobile app nothing was visible. I strongly suggest to add chat history to the mobile app and more functionality.

     

    kind regards,

    Edith

    0
  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Edith de Roy,

    Can you email chat@zendesk.com to troubleshoot your notification issue? We are planning to add history in the mobile apps later this year.

    Thanks,

    Ramin

    0
  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi everybody

    For those who have requested for chat history support in the mobile apps, can you help us out and fill out this short survey: https://www.surveymonkey.com/r/628F2DJ

    It will help us out with the initial design phase of adding it to the apps.

    Thanks,

    Ramin

    0

Please sign in to leave a comment.

Powered by Zendesk