• Yunen Yeo

  • March 21, 2017 03:03

  Hi Alexa,

  Thanks for your feedback. You can use SHIFT + RETURN to go to the next line in the text area. Does that help?

• Alexa Denner

  • March 21, 2017 16:29

  Thank you, Yunen! Is there anyway to add a send button and turn off the ENTER being used as a send shortcut? I appreciate it! - Alexa

• Yunen Yeo

  • March 22, 2017 02:17

  Hi Alexa,

  Can you clarify why you would want a send button instead of using Enter to send the message? Our goal when designing the chat panel is to make it as efficient as possible for an agent typing, hence the idea is to allow agents to keep their hands on the keyboard and send messages rather than having to move from the keyboard to the mouse to send a message. This pattern is widely seen in many chat platforms.

• Alexa Denner

  • March 22, 2017 05:15

  Hi Yunen,

   

  We found our agents were hitting send prematurely when they wanted to be hitting enter to go to a new line. Especially in regards to a list, which we use often. I understand why it isn't there, we were just hoping for the option. So it's an unavailable option to turn on?

• Yunen Yeo

  • March 24, 2017 03:13

  Hi Alexa,

  Unfortunately, we don't have an option right now for this. 

• Antonina Vodovitska

  • September 18, 2020 13:19

  Hi all,

  is there is any changes with this functional?
  We also have this problem with prematurely sending messages because of Enter button.

   
• Will Yolen

  • January 26, 2021 21:50

  Hi All,

  Has there been any update to this functionality? We also have many agents that would like to turn off the automatic send when Enter is clicked. Please let us know

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