Current Day Analytics

Completed

4 Comments

  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Aswin,

    We have no immediate plans to offer real time analytics beyond what you get with the Real Time Monitor and Streaming APIs.

    You can use the Google Analytics integration to get real time data on the chats requested/served throughout the day. You can learn more about the integration here: https://blog.zopim.com/2013/04/25/tracking-chat-statistics-with-google-analytics-updated/

    Thanks,

    Ramin

    0
  • Ben Galicki

    Even if we don't the full analytics tab for the current day, it would be amazing to at least have "Total Chats" in the Monitor tab. 

    2
  • Brennan Valenzuela

    +1 on an out of the box solution for current day-of stats

    2
  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi everyone,

    I have good news for you all, support for current day analytics is available today. You can learn more about the update here: https://chat.zendesk.com/hc/en-us/articles/360020564333

    Thanks for your patience on us addressing this pain point, some infrastructure changes had to happen first to enable this from happening.

    Cheers,
    Ramin

    0

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