Chat History Detail

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4 Comments

  • Brennan Valenzuela
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    Click the Weekly/Monthly tab in the top right corner.

    See your screenshot, the tabs are grey boxes in the upper right corner.

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  • Martin DeKorte
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    I'm familiar with that Brennan but I need to see a per hour breakdown for the aforementioned periods of 7 days and 30 days. This isn't something that is solved with any current functionality as confirmed by their own support staff.

     

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  • Brennan Valenzuela
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    Ah, then you're in my boat. Manually perform CSV dumps and plot the graphs yourself.

    +1 on adding this functionality

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  • Ramin Shokrizadeh
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    Hi Brennan and Martin,

    If you have Google Analytics on your site, you can use the chat events we push to GA to build out a multi-day hourly report.

    You can do this a couple ways like create a custom report, use the Hour second dimension, or create a new segment based on the Chat event label and filter any GA report out. For what you want, you most likely would just build a custom report.

    Here is an article explaining more about the process: https://megalytic.com/blog/evaluating-google-analytics-traffic-by-hour-day

    If you want more info on the GA integration, you can learn more here: https://blog.zopim.com/2013/04/25/tracking-chat-statistics-with-google-analytics-updated/

    -Ramin

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