• Ramin Shokrizadeh

    Hi there, 

    Thanks for your feedback, there is a thread already on this topic here: https://chat.zendesk.com/hc/en-us/community/posts/239538488-Hyperlink

    No plans in the next 6 months to support this but we are interested in supporting rich text formatting in Chat later in 2017.


  • Ana Bautista

    Hi! We are also missing this powerful feature. Any news on this feature? Was it released in 2017? 

  • Ramin Shokrizadeh

    Hi Ana,

    Unfortunately, the rich text formatting project got de-prioritised and is no longer on the current roadmap. If it gets prioritised again, will update the thread here.



  • Ian Maison

    That's particularly disappointing to hear Ramin. I've been an strong advocate for rich text in Chat pre the solution being under the Zendesk umbrella of offerings and it doesn't appear to be any further forward from 3 years ago to today.

    Working for a software company with a roadmap, I understand myself first hand that things now prioritized likely have more commercial value but Chat (communication/shortcuts) is severely disadvantaged over competitors by the lack of rich text.

    The only two things we require to help us are rich text in chat and Zendesk Explore to come, neither look to be coming anytime soon. Disheartening to say the least.

  • Paul Seyler

    Agree completely.  In particular we would like to include links in triggers and shortcuts, and long URL's break the formatting on the widget.  It would be nice to just include "click here for more info" etc. 

  • Brett - Community Manager

    Thanks for sharing your feedback along with your use case Paul!


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