We need your help on a matter.
We need to add 4 additional fields in the Zopim Admin which the agent has to fill in.
Please see a screenshot that can help clarify https://www.evernote.com/l/ASRi9VLiXBVEmIMu8hFjtvrobV0cFezrq9s
I have spoken to a support representative and found out it's not possible.
What alternatives can we have so that the data in the additional fields can end up in custom fields in ZD when ticket is created?
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