We have 3 departments (English, French & Spanish) that depend where our clients land.
All of our agents speak both English and Spanish, but only some speak all three. We have triggers that fire depending in what language they are navigating our site. So if in the English site then the English trigger fires, and so on. We would like a way for the French trigger to fire ONLY when there are available french speaking agents online, this could be achieved by basing triggers on agent's, or their department's, current status.
I am of the opinion that this is a pretty basic product feature and it could benefit a lot of potential Zendesk chat users.
Let me know if you have any questions
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