Cut & Paste into chat

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3 Comments

  • Ramin Shokrizadeh
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    Hi there Bob,

    Copy/paste is currently supported on all browsers for text.

    Image copy and paste is only supported for Chrome/Opera and you can learn more about it here: https://chat.zendesk.com/hc/en-us/articles/226235688-Labs-Improved-Image-Upload-for-Agents

    Eventually, we want to add rich text formatting to chat to support more complex text formatting which would include text/image copy and paste.

    Thanks,

    Ramin

    1
  • Bharath Kashyap
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    Hi Ramin, 

    I cannot open the link you have provided. Am not authorized to access this link. 

    Can you help me on this please ?

     

    0
  • Ramin Shokrizadeh
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    Hi Bharath,

    The announcement post got archived, which is why you can't see it. The feature is dependent on what browser you are using.

    This feature will currently only work for agents who log into Zendesk Chat using the Chrome or Opera browser. This is a restriction in the other browser's supporting the specific API we are using to support this enhancement. Other browsers beyond Chrome/Opera will be able to use this feature once they support the new API properly in future browser updates.

    Note: Chrome in Windows can only support copying of images within the browser and cannot copy files from the system and paste in the text input field. 

    This feature only works for PNG and JPEG files. GIFs will send but will only send the first frame as an image.

    This feature will not work for non-image based attachments, like documents (.pdf, .doc, .ppt).

    -Ramin

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