Cutting & pasting is such a big part of everyday work for everyone today, having the ability to cut & paste images or text into a chat window would greatly simplify the entire support experience.
I can even do it here in this window, but not in chat...
This is such a huge productivity boost for agents and customers alike, that it needs to be put into chat in order to take chat support to the next level. The goal here is to make chat just as useful as the normal zendesk ticketing system, so adding the cut & paste seems to be the next logical step.
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