chat rating



  • Ramin Shokrizadeh
    Comment actions Permalink

    Hi Kundenbetreuung,

    Can you elaborate on "That would help us to customize the chat ratings to our current needs"? How does the situation change your CSAT survey? You want a different survey based on high support load, for example? 

    Currently, we have no plans in 2017 to offer this functionality. If you want to customize a survey today, you can look at sending the survey via email or tickets after the chat has ended. If you are using Zendesk Support, you can achieve this using Triggers.


  • Kundenbetreuung
    Comment actions Permalink

    Hello Zendesk Chat,

    thanks so much for your message #1938. My name is Anja, Customer Support advisor that will be helping you with your query. I am working in the Customer Relations Department / Customer Service and I am happy to assist you with your request.

    Depending on the kind of the request, we thought of sending a different survey. E.g. depending on the chat content. Also we thought of changing survey content depending on what we need information about currently. Rating a chat "bad" or "good" is a very good feature, but maybe adding a question or offering a list to choose from would be also interesting to evaluate the chat experience. This list might also change depending on how the chat was rated before. Hope that helps a little bit.

    Also: Is it possible to add a question or a field to the form that has to be filled out before starting a chat? If not, that would be another feature to think of!

    Please let me know if you have any further queries or information for us. Hope to hear from you soon!

    Kind regards,

  • Evelyn Rac
    Comment actions Permalink

    Hi Zendesk

    It would be great if we had the ability to customize the chat rating system.  I've seen some really cool stuff that other companies do.  

    Here is an example:

    It would give further insight into what the customer experience had been.

    Cheers Ev


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