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Automatically account for daylight savings time

Answered
carl

When clocks go forward/back the system doesn't automatically adjust so either the operating hours have to be tricked or the timezone.  Would be much better if based on the location it would know what the real time is.  If you adjust the time in the operating hours the users then see the wrong opening hours if these are displayed when offline.

7 Comments

  • Robert Blackwell

    It really sucks that there's no official response to this and more importantly that this is still even an issue. I know I'm probably not the first but I complained about this in March of 2015. And unless your developers are fresh out of high school there's no reason this issue has lingered for so long. Even if that were the case, there a lot of free articles about handling DST and using getTimezoneOffset function

    1
  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi there Robert,

    Sorry this post didn't get a response, must have slipped through the cracks last year. It pains me to also admit that this issue hasn't been resolved for the product, it is something that I want fixed personally also.

    As Zendesk is building multiple products, the requirements and effort to standardise the handling of time and daylight savings gets more expensive than you think. As our goal is to have consistency across products, it is taking more time than we originally expected.

    Thanks,

    Ramin

    0
  • Aswin Kannan

    +10 from my end. It is a shame that this simple thing is not being addressed by Zendesk. Every software in this world beautifully adjusts to Daylight Savings and then there is Zendesk Chat.

    0
  • Robert Alderson

    "As our goal is to have consistency across products, it is taking more time than we originally expected."

    3 years ago? This issue still doesn't appear to be resolved. Surely you managed to find the time in 3 years of development to fix a long-standing issue effecting a (potentially) massive amount of your customer base.

    2
  • Kelsa Henry

    Team, 

     

    Any update on this? Would be great to hear some good news on this thread. 

     

    regards. 

    0
  • Joan Ling

    Can't believe that this feature is not available and the initial request was posted 4½ years ago!  Come on Zendesk.

    0
  • Simon Smart

    Could someone from Zendesk look into this again? Its been about 5 years!

    0

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