Restiction

Completed

2 Comments

  • Official comment
    Rajat Garg
    Zendesk Product Manager

    Hi Percy,

    I wanted to connect back on your feedback about locking down visitor list. We recently released a feature in Premium (legacy) and Enterprise plans that allows you to customize agent permission. As part of this feature you can customize agent permissions so that they can view their chats only. You can find more about the feature here

    Thanks,

    Rajat

  • Rajat Garg
    Zendesk Product Manager

    Hi Percy,

    Thanks for your feedback about restricting permissions for agents.

    Ability to define granular permissions for agents is on our roadmap for next 6 months. We will update you when we are closer to completing this project.

    Thanks,

    Rajat

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