We operate on 8 sites with 5 different languages, being able to limit the availability of shortcuts based on Department would really be helpful in providing a fast, clean and smooth agent workflow.
For now I prefix every shortcut with the Language name, and it isn't that pretty or helpful.
Agents have also expressed an interest in having their own, personalized shortcuts, which I also think could be helpful.
As long as I as admin can have a full overview of available shortcuts.
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