Limit the ability for all agents to create new shortcuts
CompletedIt would be great if only admins could create new shortcuts or if this capability could be limited to only admin access. This way only approved messaging/shortcuts could be used by all agents. When all agents have the ability to create new shortcuts, this opens up the unapproved messaging to all agents and is difficult to manage.
Thanks!
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Official comment
Hi Emily,
I wanted to connect back on your feedback about restricting agents from creating shortcuts. We recently released a feature in Premium (legacy) and Enterprise plans that allows you to customize agent permission. As part of this feature you can customize agent permissions so that they can no longer create shortcuts. You can find more about the feature here.
Thanks,
Rajat
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Hi there,
Thanks for your feedback. We understand the problem with allowing all agents to create shortcuts. We are planning to work on adding more granular roles and permissions later this year. We'll keep this feedback in mind when we start working on the feature.
Thanks,
Rajat
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