Dismiss a chat / prevent chat rescue



  • Yunen Yeo

    Hi Robert,

    Thank you for your feedback. Unfortunately, when a visitor sends a message, we aren't able to read their message and detect that it should not be an incoming chat for now. However, you can use our tags to prevent the chat rescuer from firing. 

    So in the scenario that you have described above, add a condition in Chat Resucer to fire only if there isn't a "no-reply" tag. Then when you agents serve a chat for a chat that doesn't need a reply, just tag the chat no-reply, and leave the chat. The Chat Rescuer would not fire after that.


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