Email field mandatory ONLY when chat is OFFLINE

Not planned


  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi there Wine,

    Thanks for your feedback. Can you explain why you dont want to collect the email for when you are online? Getting the email is important in the situation you need to do a follow up, you want to use the Zendesk integration, or email the visitor a chat transcript. 

    We have no immediate plans of adding a setting to make it configurable that the email is only required for offline messages.




Please sign in to leave a comment.

Powered by Zendesk