I have just been asked to enable the pre-chat form by the MD. I can see the reasons for this request but personally I also find this off-putting with chat boxes when I just want to ask a quick question and don't want to live in fear of being added to yet another mailing list!
I was hoping for some kind of analytical data that I could use to monitor chat abandonments after a visitor clicks to start a chat but does not submit the pre-chat form going forward but could not see anything. After chatting with yourselves and told there was currently not available I was pointed in this direction to post a feature request... So here it is.
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