Error Adding Tags

2 Comments

  • Official comment
    Yunen Yeo

    Hi Christina,

    We have forwarded this as a ticket to our support team to investigate further. Please do email support@zopim.com should you get any bug reports in the future. The product feedback forum is for improvements to the product.

    Thanks!

  • Jacob J Christensen - Cloudhuset A/S
    Community Moderator

    Hi Christina,

     

    Tags need to be created by an admin before agents can start using them. Or if your agents are also admins, there's a check-box you can tick, so they can create new tags on the fly.

    You find the both the checkbox and the place to add tags at:

    Account settings > Chat tags.

    ![Chat tags](http://goo.gl/yjj7FO)

     

    Hope that helps.

    1

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