• Jeremy Kirouac

  • April 12, 2016 20:24

  Agree. The sound notification visitors get is very abrupt and not friendly at all. It's a little alarming to be honest. 

• Judd Higgins

  • September 18, 2019 18:48

  I found this help article very useful for lowering the volume and changing some of the sounds:

   

  https://support.zendesk.com/hc/en-us/articles/360022184414-Editing-your-chat-notification-settings#topic_rb2_fs5_bdb

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