Welcome to the Product Feedback topic in our community. Here you can share your thoughts about Zopim, make suggestions about what you'd like to see in the future, and hear what we're thinking about.
This post provides information about how to give feedback to our team in the Product Feedback section of our community. You can find our general Community Guidelines here.
Take a moment to search before you post
If you have a suggestion, please look through the existing posts to see if the suggestion has already been made. There's a good chance we're already talking about the idea, or another customer has made the same suggestion.
Vote for suggestions you like
The votes do matter. So if you see a suggestion that would help improve life in your Zopim, take time to vote for it.
Provide details in your comment or post
If you find a post that matches your idea, add a comment with details about your situation. If you don't find a post that matches your idea, go ahead and create your own.
When commenting or posting, please consider these questions so we can get a better idea of the problem you're facing:
- What is the issue you’re struggling with? What’s the roadblock that’s making it difficult to do what you need to do? What are you trying to accomplish?
- Where in your workflow do you encounter this issue?
- Is this something that impacts just you, your whole team, or your customers?
It's much easier for us to address a suggestion if we clearly understand the context of the issue, the problem, and why it matters to you.
Rest assured we will read your post
We read all of the feedback that comes through this forum. Yes, all of it. We take feedback seriously; it's driven many of the changes and improvements to Zopim over the years, and we believe it’s a vital part of making Zopim better.
That said, we can't respond to everything. The volume of activity in the forum is quite high, and we have to prioritize both the features we develop and the conversations we engage in.
There are also situations where we aren't ready to share what we're up to or it's not reasonable for us to give specifics. While we are as up front as we can be, our roadmap is full of projects and we generally don’t provide timelines for new features or changes. If we do provide a timeline, know that it is subject to change.
Thank you for reading this and for understanding how we address suggestions. We value all feedback and we're happy to have a place to engage in these conversations.
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