Chat Duration Added to Time Log


  • Harish Chilbule

    @Scott thanks for sharing your feedback. 

    We are currently rolling out a completely new ticket creation flow in which we create ticket at start of chat. This allows agents to take notes in the ticket or even assign ticket to concerned department / staff. This also allows you to track the chat duration as ticket is created at the start and then gets the chat transcript when chat ends.

    I think this new workflow addresses your concern. You can try the new workflow by joining our beta program. Please send a email to our support indicating your interest in chat creation beta program.

  • Scott Key

    That sounds like it will work very well. I will send in a request to be part of that beta.


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