We are trying to make our chat experience more efficient, and currently the only option in the Widget Customization area under Forms, and Pre-chat, is for the client to enter their phone # and specific question. I am curious if your company may implement the Admin using your chat services to edit that specific area.
For example, for our business, we would like our clients to fill in their pharmacy name, along with their DEA #, then their question. This is something that we ask during every chat, and our chat flow is going to excel shortly. Do you think your company will ever allow for the Pre-chat form to be edited so that we can choose what our client will fill out before we get online with them?
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