When an article is flagged using the Knowledge Capture app it creates a ticket which then needs to be routed to a group and then followed up on by the knowledge manager responsible for that area.
They must then navigate to the article in guide and make the changes.
We should leverage the functionality built for article reviews/verification in the flagging process. When an article is flagged in the knowledge capture app, instead of creating a ticket the article owner is notified and assigned the article + feedback in Guide.
This would remove the need to have an entire workflow set up in Support, and allows knowledge managers to do what they do best, instead of managing tickets.
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