Passing custom data from buttons / quick replies using chat graphql api



  • Official comment
    Sutrisno Suryajaya
    Comment actions Permalink

    Hi Prakoso,


    Thank you for raising the issue. Like you mentioned, at the moment the button or quick reply only support 'value' property which will be the text message sent by the end-user to the agent when the end-user clicks the button. Unfortunate, Chat does not support custom metadata that will be sent along with the text message. We will definitely consider your input for future improvements for structured messages in Chat. Once again, thank you for the feedback and sorry for not being able to provide a workaround.

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