Median Chat Wait Time
If you have triggers set for chat, does wait time begin calculation when the trigger is sent or after the first customer contact?
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Hi Heidi,
Thanks for writing! If this is a trigger like a proactive trigger, the wait time begin after the first customer contact.
Thank you!
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In addition, you may also check the link as this may be needed for your future reports - https://chat.zendesk.com/hc/en-us/articles/212016748-Analytics-CSV-glossary-Professional-and-Enterprise-
Thank you!
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