429 error When trying to load the widget dynamically

2 Comments

  • Official comment
    Romona

    Hi Moshe, 

    This type of error usually means that the account may have hit their rate limit. Here is an article that discusses the best practices for avoiding rate limiting:

    https://develop.zendesk.com/hc/en-us/articles/360001074328-Best-practices-for-avoiding-rate-limiting

    However, to truly learn more, feel free to reach out to our Support team for more details. 

  • Alfonso Pérez-Embid

    Hi moshe, 

    A bit late here, but for anyone reading this.

    The error you are getting there is actually due to the script not having the "id" attribute to "ze-snippet", so at some other point another code is not able to grab the key since it's not able to find the script tag.

     

    adding:

    node.id = "ze-snippet";


    Should solve your problem.

    1

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