Chat routing depending on chat tags or visitor notes


  • Official comment
    Diogo Maciel
    Zendesk Customer Advocate

    Hi there!


    This is currently not possible. I suggest creating a post on our Product Feedback page,  which is checked by our developers when implementing new features, with your use case, so it has a better chance of being implemented in the future


  • Jessie Schutz
    Zendesk team member

    Hi Phanphanthu1997! Welcome to the Community!

    I'm not 100% sure about this answer to your question, so I'm going to find someone who can help you out. Stand by!

  • Kirill Ivanov

    Hello Phanphanthu1997.
    Did you manage to solve your problem?
    We are now faced with the same problem.
    We want the tags to be assigned to clients automatically during a chat request.

  • Erika Camille Sundian
    Zendesk Community Team

    Hi Kirill Ivanov!

    Our product manager made a clarification about this kind of behavior and provided API's that you can try to use to make it work in this post: Chat routing depending on chat tags or visitor notes 

    I hope I was able to lead you in the right direction. If you have any questions, please let us know!


Please sign in to leave a comment.

Powered by Zendesk