Still structuring the email on the reset department in a new chat I now came across the situation where every call that is transferred the department is changed to the last service, however the first response time remains in reference to the first call.
The impression I have is that the report is lost in the way of recording the information and keeping the data loyal to reality.
Does anyone know a way to keep department information and first responder time true to the same attendance?
One more question: does the order that agents' names appear in the report when there is a transferred call obeys some order? So far I have not figured it out yet.
Please sign in to leave a comment.