• Jessie Schutz

  • August 17, 2017 15:31

  Zendesk team member

  Hey Petr! Here's your post in the Chat Community. :)

• ousama boujaouane

  • August 18, 2017 10:21

  Hi, I have the same problem.
  
  Someone can help please ?
  
  In advance thank you,

• Barry Carroll

  • August 28, 2017 14:30

  Zendesk Product Manager

  Hi Petr,

  I don't think I can confirm this exact behaviour. Can you list out the  things you are doing exactly please? In my case I am

  1. Starting a chat
  2. Accept chat in agent interface
  3. Close the chat in agent interface
  4. Close chat on device
  5. Resume chat on device
  6. Go to visitors in agent interface
  7. Select visitor from step 1
  8. Type a message

  In my case I am getting the expected events

• ousama boujaouane

  • August 31, 2017 12:14

  Hi Jessie and Barry.
  
  Thank you Barry for you answer but I am in the same case. I have no event which tell me that the agent has quit the chat or something else. How can I do to know if there is an agent available or no when I try to connect before showing "no available agent" ? I need to show another view instead of the one provided by the SDK if there is no agent available.
  
  In advance thank you.

• Nicole S.

  • August 31, 2017 17:55

  Zendesk Community Team

  Hey Ousama, 

  Both Barry and Jessie are out of the office the rest of this week, but I'm checking around to see if someone else can help answer your question. Hang tight - it may be a few days depending on who's available. 

• ousama boujaouane

  • December 11, 2017 11:25

  Hi everyone,
  
  some news ?
  
  In advance thank you.
  
  Kind Regards

• Jessie Schutz

  • December 11, 2017 20:02

  Zendesk team member

  Hi Ousama! You've probably already seen it but just in case, Barry got back to you over here. 

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