Chat member event
Hello, I am developing Zendesk Chat for Android app and I have encoutered with problem.
If user restarts chat after agent left it, ChatItemsObserver doesn't receive any ChatMemberEvents, but it receives AGENT_MESSAGEs and VISITOR_MESSAGEs. And if Agent joins chat again, ChatItemObserver receive both messages and ChatMemberEvents.
Thank you in an advance:)
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Hey Petr! Here's your post in the Chat Community. :)
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Hi, I have the same problem.
Someone can help please ?
In advance thank you, -
Hi Petr,
I don't think I can confirm this exact behaviour. Can you list out the things you are doing exactly please? In my case I am
- Starting a chat
- Accept chat in agent interface
- Close the chat in agent interface
- Close chat on device
- Resume chat on device
- Go to visitors in agent interface
- Select visitor from step 1
- Type a message
In my case I am getting the expected events
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Hi Jessie and Barry.
Thank you Barry for you answer but I am in the same case. I have no event which tell me that the agent has quit the chat or something else. How can I do to know if there is an agent available or no when I try to connect before showing "no available agent" ? I need to show another view instead of the one provided by the SDK if there is no agent available.
In advance thank you. -
Hey Ousama,
Both Barry and Jessie are out of the office the rest of this week, but I'm checking around to see if someone else can help answer your question. Hang tight - it may be a few days depending on who's available.
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Hi everyone,
some news ?
In advance thank you.
Kind Regards -
Hi Ousama! You've probably already seen it but just in case, Barry got back to you over here.
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