How is the site visitor country identified?

Answered

3 Comments

  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Jacob,

    Nice gif, looks like a bear paw print! Very interesting...

    The visitor's country that is pulled for the visitor list and visualization tab is based on the visitor's IP address. Potentially, the ISP or visitor uses a VPN solution to give the visitor a US IP address?

    Have you tried clicking on a couple visitors to see where they are located in more detail and if the IP address matches that region?

    I don't know if the newsletter provider you use does some middle man caching that causes the traffic to appear from the U.S. Perhaps you can send their support team an email to see if they are doing something on their end?

    -Ramin

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  • Jacob J Christensen - Cloudhuset A/S
    Community Moderator

    I haven't tried to look closer at individual visitor's region, will try it the next time.

    Thanks for the explanation Ramin!

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  • Jacob J Christensen - Cloudhuset A/S
    Community Moderator

    Ok, I just had an opportunity to look at visitor details of our US visitors and they seem to all come from Ashburn, Virginia, United States, so I guess its either the newsletter provider or the CIA ;-)

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