Hiding form fields in offline chat



  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Matthew,

    Thanks for sharing your feedback in the community. Before I address your request, please be respectful in the community (as the capitalization was unnecessary in explaining your point).

    Currently, there is no option in the offline form to remove the text field and we have no immediate plans to offer that customization in the stock widget. We are working on a widget SDK that would allow your developers to build a custom widget on top of widget. That will be coming before the end of the year.

    In terms of what you can do today, you can choose to hide the widget when it is offline and show a custom image or form with the link you want the visitors to click on. This will require some front end development work on your end.

    The Javascript APIs you or your developers would need to use are the following:

    setOnStatus to get the account status

    getAllDepartments to get the department statuses (if you want the message to be department dependent)

    hideAll to hide the Zopim widget when the account or department is offline


  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi there Matthew,

    Just wanted to update you that the beta program has started for the Web SDK. The Web SDK will allow you complete customization of the widget by providing you with APIs to build the widget you want that is powered by Zopim.

    If you are on the Premium package, you can learn more about the beta program here: https://zopimsupport.zendesk.com/hc/en-us/articles/228296807-Beta-Zopim-Web-SDK-Full-Widget-Customization-



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