Situation: Web Widget "Contextual Help" displays 3 "Top Suggestions" Help Center articles, based on the page the visitor is currently on
Request: Allow Zendesk admin to customize the number of Top Suggestions article results
Zendesk also removed the View More button feature (referenced in your Start Here post) which would have at least allowed the visitor to load more results. The explanation for the feature removal was to "lessen the number of clicks for users to navigate the widget" but this reasoning doesn't make sense. If the user doesn't find what they are looking for in the Top Suggestions, they must either manually enter search terms and click the search icon (i.e. more clicks), or they just resort to submitting a ticket, which does not deflect tickets or encourage self-serve.
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