Help Center has new bug inserting images into help article

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4 Comments

  • Scott Bowen
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    I have noticed this, too.

    If it helps to find the cause, I found that if I switch between the "article images" and "unused images" tabs in the "add image" window and then selected the image I want to use, it only adds that one image. Somehow that resets the image selection.

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  • Nicole - Community Manager
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    Thanks for the feedback, Jacob and Scott, and sorry to hear that you're having issues. I've reported this to the product team.

    If others are seeing this, please add your comments below. Thanks!

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  • Nicole - Community Manager
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    An update: several users have reported this bug and we have a problem ticket running. We'll keep you posted as our team works on a fix.

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  • Nicole - Community Manager
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    Hi all -

    Our Developers have recently released code which should resolve the issues with unwanted images inserting into article.

    Please refresh your browser to make sure you're running the latest version of our software and let us know if you're still seeing this issue so that we can look into your specific case more closely.

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