Ticket Mails - mit Bildern

1 Comments

  • Graeme Carmichael
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    Christian

    Sorry, but I can not pretend to speak German, but I hope I can help.

    You are having problems when Zendesk customers forward tickets to your help desk. You do not see the inline image or attachment, you only see the link to the attachment.

    I suspect this is the ticket settings on your customer's Zendesk. (Admin> Settings> Tickets)

    They may have the enforced secure attachments by checking the 'Require Authentication to Download' option. 

    Also, they may not be using the rich content option for comments or may have the 'Include attachments in emails' setting unchecked.

    It may be best to check these settings with your customer.

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