Improvements to Rapid Resolve

5 Comments

  • Pete Holborow
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    Totally agree with all of these points.

    2
  • Ben Bullock
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    For the second point, we needs to be able to report on when the Rapid Resolve pop up response is negative i.e when the article did not solve the issue, alongside your suggestion on logging an event when the ticket is solved.

    3
  • Thomas Joussot
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    I also totally agree all of this!

    1
  • Anton Maslov
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    First, one bag is really dangerous, we had cases when an agent accidentally clicked and ticket got solved while it is not.

    1
  • Tobias Hermanns
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    Yes, we also run into that, an it show that Enduser solve ticket with INTERNAL article, so risky.

     

    /Tobias

    0

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