Other person editing same ticket but he isn't editing
AnsweredHi Zendesk
When I'm editing a ticket, and another person opens the ticket as well, it immediately shows that person as editing (see screenshot below). If the person then enters something in the ticket field and then deletes it again, the blue outline dissappears and the tooltip changes to "viewing" from "editing".
Shouldn't it be "viewing" on load until the person starts entering something in the ticket field?
Best regards, Svend K
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Hi Svend,
This icon should only be highlighted if the agent has started to edit the ticket. If they have only opened the ticket and has not started editing at all, it may be worth clearing your browsers cache/cookies.
The other option if the above doesn't work is to disable browser extension temporarily to see if that helps. Most of the time these issues with the UI are browser related so I would definitely start there :)
Let us know if you continue to experience issues!
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