Editable Custom Fields restricted by end user



  • Brett Bowser
    Zendesk Community Team

    Hi Michael,

    If you have VIP customers it may be worth setting up a completely separate ticket form they can use and include the appropriate fields there. Unfortunately there's no way to restrict fields to only certain end-users outside of using custom code in your Help Center theme.

    The following Support Tip goes over setting up a similar functionality based on the users group: Hide ticket forms based on user's organization

    Hope the above helps!


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