User name display on zendesk ”visitor" screen



  • Greg

    Hi Uehara!

    It's difficult to say with certainty why the visitor information wouldn't be populating all the time from what you've shared. Do you force your users to login in order to start a chat from your mobile apps? 

    I also wanted to mention that you can see what device the user is connecting from when you look at the chat window itself or when you're looking at the history. To that end, if you can identify whether this is strictly happening on iOS or Android, that would be good to know as well in this troubleshooting process! 

  • uehara gousuke

    Hi Greg!

    Thank you for your response!

    I force my users to login.

    I don't know whether it is occurring on iOS or Android. I will examine it.


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