Currently, our content is created by a team member then reviewed by another member before release, but it's difficult to 'suggest edits' or provide other feedback without making changes to the article that may impact formatting throughout the section or article that you can't get rid of without editing within source (ie. font color/size tags throughout!).
I'd also love to see the 'Flagging' capabilities available directly in the Knowledge Base articles so that dated/irrelevant content can be flagged without needing to use the app. Our use case, we have agents who aren't dealing with customers who are constantly referencing content as well. Their solution options to report the content is either: create a new ticket (even if they aren't working in ZD at the time), or send an email/slack a member of our Knowledge team. I LOVE the functionality of flagging content and creating a ticket quickly, it's just not ideal to have that only available in the app. My vision, a button available based on role to apply a flag that opens a small window and mimics the current functionality of flagging within the KC app - hover over a section, add a comment, ticket created for Knowledge team.
Suggestion summary: Revision/suggestion tools made available to guide managers for editing content (think Google Doc suggestions). The ability to 'flag' an article directly from the Guide (not using the KC app).
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