Knowledge Capture feedback - any way to send notification to Article Author?

3 Comments

  • Mary Paez
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    Any update on this?

    2
  • Ryan Boyer
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    I agree with Mary. I would like a way to set up the workflow for flagged tickets to go to the Knowledge Author or the Knowledge Owner of the article. It seems like this would be a more efficient workflow since that is likely the user who will be responding to the feedback.

    0
  • Dan Cooper
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    For Guide Enterprise plans, I think you could do this by Group if the Article Owner is set as a Group - then you can notify the matching Support group that captured feedback has been received.  This feels like the closest thing - but it can be a wide net for larger groups to email everyone.  

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