Time spent per agent during a specific time period

2 Comments

  • Alexandre DRAGUT
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    Hi Micah,

     

    I am interesting by your request. Did you find a way?

     

    Thank you

    0
  • Gab
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    Hi Micah,

    I'm afraid there is currently no option to filter your data to only show updates that were made within a specified date range. There's no attribute that can list the time stamp of each update on a ticket, so it wouldn't be possible to define a date range filter based on the each event timestamp. Sorry about this.

    Thank you!

    0

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