I'm looking for a simple way to dispatch the "new" tickets between several agents.
For now, I disptach the tickets manually and it's very time-consuming as you can image ... :)
If someone can help me that would be very kind ! I started to look in the menu in the "déclencheurs" and "automatismes" but unfortunatelly I didn't find anything..
Many thanks in advance for your help !
Please sign in to leave a comment.